Support
Questions, a bug, a problem with another user, or a request about your data: we read every message.
Email us
support@brickchat.social
We usually reply within a few working days.
From the app
Open Profile › Help & Support › Contact Support. Your message reaches us with your app version, so we can help faster. You can also report a bug from the same screen.
Help Center
Why can’t I see my district’s chat?
Brickchat needs your location to confirm you are in the district. Check that location is allowed for Brickchat in your phone settings, then reopen the app.
Why was my message not sent?
Messages that look like advertising, spam or invitations to another app are blocked automatically. Rephrase it as a normal message to your neighbours.
How do I add friends?
Use Find Friends on your profile: search a username, sync contacts, or meet in person with Shake ⚡.
Who can message me?
Choose in Privacy & Safety › Privacy Controls: everyone, only people who share a friend with you, or no one. Messages from people who are not your friends arrive as requests.
How do I block or report someone?
Open their profile and choose Block or Report. To report a message, press and hold it. To report a Story, use its ⋯ menu.
How do I change my password?
Account Settings › Change Password. If you forgot it, sign out and use Forgot password on the sign-in screen.
How do I get a copy of my data?
Account Settings › Download My Data creates a file with everything we hold about you.
How do I delete my account?
Account Settings › Delete Account. It is permanent. You can also use the account deletion page on the web.